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How to Register and Log In to Your Training Portal

Updated

Before you start

You should have received a portal URL from your employer, training administrator, or the team that assigned this training to you. The URL looks something like https://yourcompanyname.icomproductions.ca or https://yourcompanyorientation.com. If you do not have the portal URL, ask the person who told you to take this training — we cannot tell you which portal applies to you from the support inbox, because several different clients share this system on different portals.

You will also need an email address you can check (a work email is best — some employers require it) and the exact company name you work for. Picking the wrong company at registration is the most common cause of "I logged in but my courses are missing", so have the correct name ready.

Steps

Pick the path that matches you.

First-time learner — you have never logged in before

  1. Open the portal — navigate to the portal URL your training admin sent.
  2. Click Register or Create an Account — this button is on the portal home page near the sign-in form.
  3. Fill in your details — enter your name and the email address you want to use for this portal.
  4. Select your company carefully — the dropdown shows companies the portal recognizes. Pick the company you actually work for. If your employer is not in the list, stop and contact support before proceeding so the company can be added.
  5. Accept the terms of use — tick the "I agree to the terms of use" check box. The Create Account button only becomes active once all required fields are completed and the terms are accepted.
  6. Click Create Account — you will receive a confirmation email. Click the link in that email to verify your registration. Check your spam folder if it does not arrive within a few minutes.

Returning learner — you have registered before

  1. Open the portal — navigate to the portal URL your training admin sent.
  2. Enter your email and password — use the email you registered with.
  3. Click Sign In. If your credentials are correct you land on your home page.

You have forgotten your password

  1. Open the portal sign-in page.
  2. Click Forgot Password — the link sits below the sign-in form.
  3. Enter the email you registered with — the system emails you a reset link. Click the link in that email and set a new password. Check your spam folder if the email does not arrive within a few minutes.

Verify

Once signed in, your home page lists the courses or sections that are assigned to your account. You will not see every course in the system — only the ones tied to the company you registered under and the project you have been added to. If your home page is empty or you do not see a course you were expecting, see What Appears on Your Home Page (and Why) in the Related articles below.

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