I forgot my password. How do I reset it?

Applies to: Most standard username/password sites

Steps:

1. On the login page, click the reset / forgot password link.
2. Enter your username (example: jordan.lee@example.com).
3. Click Send Password Reset, Send new temporary password, or equivalent.
4. Open the email (example subject: Password Notification).
5. Note your login and new temporary password in the message.
6. Return to the login page and sign in with those credentials.
7. If prompted, complete Scenario C.
8. Delete the email after successful sign-in.

Email usually includes:

• Web address (example: https://training.icomproductions.ca)
• Login (username)

• New temporary password

   

Applies to: Some enterprise learning portals that send a time-limited link.

Steps

1. Request reset from the login page (same as Flow A, steps 1–3).
2. Open the email and click the password reset link (often valid ~24 hours).
3. On the Password Reset or Create Password page, enter and confirm a new password.
4. Follow on-screen password rules.
5. Sign in with your username and new password.

Applies to: Any site with a “must change password on next login”.

Steps

1. Sign in with the temporary password from email (Flow A).
2. You are redirected to Change password / Password reset (may already be logged in).
3. Enter new password and password hint (if shown).
4. Submit,  you should reach your home page, courses, or Guidebook.

If this screen appears every login, complete all fields and save; contact admin if it persists.

Applies to: Sites that link to a separate reset page from classic login (not only an inline form).

Steps

1. From the login page, click To reset your password click here (or use the URL your administrator provided).
2. Read the instruction: Enter your username; you will receive an email with your new password.
3. Enter username; choose language if offered.
4. Click Send Password Reset.
5. Confirm success message (example: Reset Password Emailed to: jordan.lee@example.com).
6. Follow Scenario A from step 4.

Applies when:

• Login is contractor registration (name, birthday, company) without a forgot-password link.
• Login is username/password but no reset link is shown (org-specific configuration).
• Reset fails with username not found or no email on file after valid attempts.

Steps

1. Do not create a second account unless instructed.
2. Contact your training administrator, HR, or help desk (use the contact on the login page).
3. Provide: full name, company, email on file, last successful login (approximate).
4. Administrator can verify your account and reset access from FiLMS Admin (when permitted).

Applies when: Login shows Sign in with Microsoft, Azure AD, Okta, SAML, or your company portal — not a Breaze-only password.

Steps

1. Do not use Breaze “forgot password” (it may be absent or ineffective for SSO users).
2. Use your organization’s IT password reset (examples: Microsoft self-service password reset, internal IT portal).
3. After resetting corporate credentials, return to Breaze and click Sign in with SSO.

Breaze does not store or reset your corporate password in this model.