Notice: This walkthrough is for training portals where certificates appear under Education → Earned Certificates. If your portal uses a Menu button and a User Dashboard for achievements, use the User Dashboard article instead.
Before you start
Sign in to your training portal on a desktop browser when possible. Printing and saving a certificate as a PDF is unreliable on many tablets, especially Safari on iPad.
Complete the course first. A certificate appears only after the course status is Complete or Passed.
Steps
- Open Earned Certificates — from the Home page, hover Education in the top menu, then click Earned Certificates.
- Find the certificate — scan the list, or use search if your portal shows a search box. Confirm the Earned date (and Expiry Date if shown).
- Open the certificate — click Print next to the certificate you need. A certificate viewer opens in a new window or tab.
- Print or save as PDF — click Print my certificate. In the print dialog, choose a printer for a hard copy, or set Destination to Save as PDF to download a file you can email.
Verify
Open the saved PDF and confirm your name, course title, and earned date look correct before you forward it.
If the certificate is missing from Earned Certificates, return to Home and check the course status. If the course is still Not Attempted, Incomplete, or Failed, finish it first, then return to Earned Certificates.
Related articles
- I finished a course but how do I print my certificate/achievement? (User Dashboard path)